Refund and Returns Policy

We want you to love your purchase. If something isn’t right, here’s how returns work.

Conditions for Return

The item must be unused, undamaged, and in its original packaging with all tags/accessories included.
Proof of purchase (order number or receipt) is required.
Items marked “Final Sale” (if any) are not eligible for return.

How to Start a Return

Message us on WhatsApp at “+923415585192” or email “shop@austoregmail.com” with your order number and reason for return. Our team will guide you through the next steps.

Refunds

Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds are processed within 5–7 business days

Exchanges

If you’d prefer an exchange (e.g. different color/strap) instead of a refund, let us know when you contact us — we’re happy to arrange this where stock allows.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging, and we’ll arrange a replacement or refund at no extra cost to you.

Return Shipping “Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect, in which case we cover the cost.”